Customer Service Manager - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Are you a dynamic Customer Service Manager with a passion for leading high-performing teams and delivering exceptional customer experiences? We are seeking an experienced professional to join our growing organization in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Ku

Our company is a leading player in the hospitality industry, known for our commitment to excellence and customer satisfaction. As a Customer Service Manager, you will be at the heart of our operations, ensuring that every guest feels valued and well-cared for. This role offers a unique opportunity to work in one of the world's most beautiful destinations, where you can make a tangible difference in the lives of our guests.

In this role, you will be responsible for overseeing our customer service team, developing and implementing strategies to enhance guest satisfaction, and ensuring that our standards of service are consistently met. You will work closely with other departments to ensure seamless guest experiences, from check-in to check-out. This is a challenging yet rewarding role that offers the chance to grow and develop your leadership skills in a dynamic and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the customer service team, ensuring high standards of service and guest satisfaction.
• Develop and implement strategies to enhance guest experiences and satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Train and mentor team members to ensure they are equipped with the necessary skills and knowledge to deliver exceptional service.
• Collaborate with other departments to ensure seamless guest experiences, from check-in to check-out.
• Manage and maintain customer service records and reports to track performance and identify trends.
• Ensure compliance with company policies, procedures, and industry regulations.
• Represent the company at guest meetings, events, and other customer-facing activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in the hospitality industry.
• Proven track record of leading high-performing teams and delivering exceptional customer experiences.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer service management software, such as ServiceNow, Zendesk, or similar.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure and in a fast-paced environment.

🛠️ Keahlian

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