E-Commerce Customer Service Specialist - Jakarta Timur

PT PGC INDONESIA GROUP is looking for an E-Commerce Customer Service Specialist to join our team in Jakarta Timur. In this role, you will be the voice of our company, handling customer inquiries and ensuring a seamless shopping experience for our Indonesian customers. This is a great opportunity to grow your career in the fast-paced e-commerce industry.

As an E-Commerce Customer Service Specialist, you will be responsible for managing backend customer inquiries, ensuring accurate and efficient order processing, and resolving customer issues promptly. You will use tools like Zendesk, Salesforce, and our internal CRM system to manage customer interactions effectively. With 2-4 years of experience in customer service, particularly in e-commerce, you will bring valuable insights to our team.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via email, phone, and chat platforms.
• Process and fulfill customer orders accurately and efficiently.
• Resolve customer complaints and issues in a timely manner.
• Provide exceptional customer service by being polite, professional, and proactive.
• Use CRM and other relevant tools to track and manage customer interactions.
• Collaborate with other departments to ensure smooth order fulfillment.
• Maintain high customer satisfaction ratings.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• 2-4 years of experience in customer service, preferably in e-commerce.
• Proficient in using CRM tools like Zendesk and Salesforce.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in Indonesian and English.
• Customer-centric mindset and a passion for providing excellent service.
• Knowledge of e-commerce platforms and processes.

🛠️ Keahlian

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