Front Line Associate - Customer Service (Banking & Financial Services)

Are you a customer service enthusiast with a passion for finance? Vantage Financial Corporation is seeking a dynamic Front Line Associate to join our team in Canggu, Bali! In this role, you’ll be the face of our branch, delivering exceptional service to our valued customers. As part of our growing financial services team, you’ll handle a variety of customer inquiries, transactions, and complaints with professionalism and efficiency.

Vantage Financial Corporation is a trusted name in the banking and financial services industry, known for our commitment to customer satisfaction and community impact. Located in the vibrant city of Canggu, Bali, our branch offers a unique work environment that combines the beauty of Bali with a dynamic professional setting.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by assisting customers with banking transactions, account inquiries, and loan applications.
• Handle customer complaints and resolve issues promptly and professionally.
• Process financial transactions accurately and efficiently using our in-house banking software.
• Maintain accurate and up-to-date customer records.
• Promote our banking products and services to new and existing customers.
• Collaborate with the branch team to ensure smooth operation of daily banking activities.
• Assist in maintaining a clean and organized branch environment.
• Stay updated on industry trends and banking regulations to provide informed advice to customers.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, banking, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using banking software and customer relationship management (CRM) systems.
• Familiarity with financial products and services.
• Ability to work in a fast-paced environment and meet daily targets.
• High school diploma or equivalent, with a degree in finance, business, or a related field preferred.
• Fluency in both English and Indonesian languages.
• Ability to lift and carry up to 20 lbs (9 kg) occasionally.

🛠️ Keahlian

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