FASTMART SUPPORT AGENT

Join Fastrata Buana as a Fastmart Support Agent and become an integral part of our innovative retail ecosystem transformation. This mobile position offers you the unique opportunity to directly engage with store and outlet owners across Jakarta Raya, introducing them to our revolutionary Fastmart platform. As a Fastmart Support Agent, you'll be the bridge between our cutting-edge technology and the vibrant retail community of Jakarta Raya. Your mission is to ensure seamless adoption and maximize the impact of Fastmart, helping retailers thrive in the digital age.

In this role, you'll spend your days on the move, visiting stores and outlets to provide personalized support, answer questions, and address any challenges our retail partners might face. You'll leverage your excellent communication skills to build strong relationships, while your technical savvy will help you troubleshoot any issues that arise. This is a dynamic and rewarding role that offers the chance to make a tangible difference in the retail landscape of Jakarta Raya.

Fastrata Buana is a dynamic and forward-thinking company at the forefront of retail innovation. We're on a mission to transform the retail ecosystem in Jakarta Raya, and we're looking for a Fastmart Support Agent to help us achieve our vision. If you're passionate about retail, technology, and making a difference, we'd love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide in-person support to store and outlet owners, introducing them to the Fastmart platform and its benefits.
• Assist retailers with onboarding and setup, ensuring a smooth transition to the Fastmart system.
• Offer technical support and troubleshooting for any issues related to the Fastmart platform.
• Educate and train retailers on how to effectively use the Fastmart platform to manage their inventory, sales, and operations.
• Gather feedback from retailers and relay it to the product and support teams for continuous improvement.
• Build and maintain strong relationships with store and outlet owners, fostering a sense of community and loyalty.
• Promote and upsell Fastmart services and features to retailers, helping them maximize their potential.
• Stay up-to-date with the latest retail trends and technologies, applying this knowledge to better serve our retail partners.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, retail, or a related field.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with a diverse range of people.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues.
• Familiarity with retail operations, inventory management, and point-of-sale (POS) systems is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using Microsoft Office Suite, particularly Excel and PowerPoint.
• Valid SIM card and reliable transportation, as this is a mobile position.
• Passion for retail, technology, and making a difference in the retail ecosystem.

🛠️ Keahlian

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